Privacy Policy

This Privacy Policy determines and sets out the manner in which Grand Sapphire collects, uses, maintains and discloses information collected from users (each, a "User") of the http://grandsapphire.co.uk/ ("Site"). This privacy policy applies to the Site and all products and services offered by Grand Sapphire.
All our information is collected and stored according to the Data Protection Act and Distant Selling Directive.

How we use email:

If you register for email or if you provide your email address during the registration process, we may occasionally send you Grand Sapphire emails. These emails will inform you of our launch of new services, products, special sales or events taking place.
If you do not wish to continue receiving them, you may unsubscribe at any time by emailing us. Please note: In order to process your purchases we will send you a confirmation email. This will only contain order related information.

How we use your mailing address:

We use your mailing address to:
  • Send you latest news on service or product launches, events or competitions we are running.
  • If you do not wish to receive information on “Grand Sapphireâ€? simply contact us.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Web browser cookies:

We do also use cookies – these enable us to save your registration information for your return visit.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You can control the use of cookies on your computer by either enabling or disabling them yourself.

How we use collected information:

Grand Sapphire may collect and use Users personal information for the following purposes:
  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.
  • To send periodic emails
  • We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information:

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites:

Users may find advertising or other content on our Site that link to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Rights & Liability of Grand Sapphire Website Platform content:

The website and or website platform of Grand Sapphire contains texts, information, photos, videos and other content that is copyrighted material and as such legally protected, and partially originates from third parties. The use of Grand Sapphire website platform and particularly downloading content (such as brochures, relevant information, surveys, etc.) shall be done for non-commercial, private purposes within the bounds of this agreement only. Any other reproduction, distribution, making available to the public or other use by the customer without the express consent from Grand Sapphire and possibly the third party is prohibited.
Grand Sapphire is responsible for the operation of the Grand Sapphire website platform in accordance with the statutory provisions and DPA. We accept no liability for the content provided by customers, affiliates or third parties.

Access, Correction and Encrypting Data:

Upon receiving a written request, Grand Sapphire will provide you with information regarding which of your personal data is being stored. You are also entitled to correct, block or delete your personal data. All this can be undertaken by contacting us by email or by writing to us at our contact address that is given on our website or at the contact details given here. Excluded from the deletion is solely such data which is required for the settlement of outstanding Grand Sapphire contractual tasks or to enforce its rights and claims, as well as data that must be retained as required statutory law. Such data will be encrypted. If you have any further questions about privacy of the website platform, our Data Protection Officer will be happy to assist you. Just send an email to the email address given.

Safety of Data:

Grand Sapphire takes high technical and organizational security measures in order to ensure that your personal data is protected against loss, incorrect changes or unauthorized access by third parties. At Grand Sapphire, only authorized individuals have access to your personal data, and only to the extent that it is necessary in the context of the above mentioned purposes.

Changes to this privacy policy:

Grand Sapphire has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following any changes to this policy will be deemed your acceptance of those changes.
Please note: We do not use cookies to store any of your personal or financial information on your computer.

Enquiries & Contact Details:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us
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