All our information is collected and stored according to the Data Protection Act and Distant Selling Directive.
How we use email:
If you register for email or if you provide your email address during the registration process, we may occasionally send you Grand Sapphire emails. These emails will inform you of our launch of new services, products, special sales or events taking place.
If you do not wish to continue receiving them, you may unsubscribe at any time by emailing us.
Please note: In order to process your purchases we will send you a confirmation email. This will only contain order related information.
How we use your mailing address:
We use your mailing address to:
- Send you latest news on service or product launches, events or competitions we are running.
- If you do not wish to receive information on â€śGrand Sapphireâ€? simply contact us.
Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but
not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a
form, and in connection with other activities, services, features or resources we make available on our
Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
We will collect personal identification information from Users only if they voluntarily submit such
information to us. Users can always refuse to supply personally identification information, except that
it may prevent them from engaging in certain Site related activities.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our
Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system
and the Internet service providersâ€™ utilized and other similar information.
Web browser cookies:
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their
hard drive for record-keeping purposes and sometimes to track information about them. You can
How we use collected information:
Grand Sapphire may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services
and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests. If User
decides to opt-in to our mailing list, they will receive emails that may include company news,
updates, related product or service information, etc. If at any time the User would like to unsubscribe
from receiving future emails, they may do so by contacting us via our Site.
How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to
protect against unauthorized access, alteration, disclosure or destruction of your personal information,
username, password, transaction information and data stored on our Site.
Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal identification information
regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above. We may use third party service providers to help us operate our business
and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We
may share your information with these third parties for those limited purposes provided that you have
given us your permission.
Third party websites:
Users may find advertising or other content on our Site that link to the sites and services of our
partners and other third parties. We do not control the content or links that appear on these sites and
are not responsible for the practices employed by websites linked to or from our Site. In addition,
these sites or services, including their content and links, may be constantly changing. These sites and
services may have their own privacy policies and customer service policies. Browsing and interaction
on any other website, including websites which have a link to our Site, is subject to that website's
own terms and policies.
Rights & Liability of Grand Sapphire Website Platform content:
The website and or website platform of Grand Sapphire contains texts, information, photos, videos
and other content that is copyrighted material and as such legally protected, and partially originates
from third parties. The use of Grand Sapphire website platform and particularly downloading content
(such as brochures, relevant information, surveys, etc.) shall be done for non-commercial, private
purposes within the bounds of this agreement only. Any other reproduction, distribution, making
available to the public or other use by the customer without the express consent from Grand Sapphire
and possibly the third party is prohibited.
Grand Sapphire is responsible for the operation of the Grand Sapphire website platform in accordance
with the statutory provisions and DPA. We accept no liability for the content provided by customers,
affiliates or third parties.
Access, Correction and Encrypting Data:
Upon receiving a written request, Grand Sapphire will provide you with information regarding which
of your personal data is being stored. You are also entitled to correct, block or delete your personal
data. All this can be undertaken by contacting us by email or by writing to us at our contact address
that is given on our website or at the contact details given here. Excluded from the deletion is solely
such data which is required for the settlement of outstanding Grand Sapphire contractual tasks or to
enforce its rights and claims, as well as data that must be retained as required statutory law. Such data
will be encrypted. If you have any further questions about privacy of the website platform, our Data
Protection Officer will be happy to assist you. Just send an email to the email address given.
Safety of Data:
Grand Sapphire takes high technical and organizational security measures in order to ensure that your
personal data is protected against loss, incorrect changes or unauthorized access by third parties. At
Grand Sapphire, only authorized individuals have access to your personal data, and only to the extent
that it is necessary in the context of the above mentioned purposes.
a notification on the main page of our Site. We encourage Users to frequently check this page for any
changes to stay informed about how we are helping to protect the personal information we collect.
and become aware of modifications.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. Your continued use of the Site
following any changes to this policy will be deemed your acceptance of those changes.
Enquiries & Contact Details:
this site, please contact us